We stand by our products and offer a guarantee against defects. If you need to return a product, please contact us to report your claim. Due to the nature of our products, we charge a 20% RESTOCKING FEE, plus the cost of freight (both ways) on all returns and exchanges. In the event that your product arrives damaged during transit and is “refused” delivery, we will replace the product at no charge.
Products must be in original crating and/or packaging to protect the product during shipment. All returned items must be in 100% resalable condition. The return authorisation number should be visible on all packages and on the freight bill. YOU MUST USE OUR SHIPPING COMPANIES FOR RETURNS.
Any non-defective merchandise that is returned collect will be refused, and the customer will be responsible for charges incurred. All repairs and returns must be approved in writing by the factory before action is taken.
Returns are only accepted up to 30 days after the original delivery date.
Please call: 0203 7959090 if you have any questions.